# INDIA'S LARGEST ONLINE POOJA ACCESSORIES STORE

FAQs

  1. What is SATVIKSTORE.IN?

Satvik Store is a single window answer for all your pooja samagri needs. We assist you with advancing the underlying foundations of your familial customs by bringing you hand-picked pooja boxes, symbols, sanctuaries, vastu, feng shui things, and accessories.

Our story of our creation lies around simplifying your look for Indian pooja things on the online. The visionary standpoint combined age-old customs with reformist innovation that brought about Satvik Store-the online puja store.

You need not feel the pressure or bargain with your busy timetable to arrange for pooja items and all. We are right there to help you out. You can order online right from the comfort of your home or office. Here is a piece of what we have on our online pooja store.

 

  1. WHERE CAN SATVIKSTORE.IN DELIVER THE PRODUCTS?

SATVIKSTORE.IN can delivers its products worldwide. We ship our products to around 32,000 pincodes in India and around 100 countries worldwide. Apart from our own delivery network, we use premium courier partners such as DHL, Blue Dart, FedEx, etc for our domestic & international deliveries. We can usually delivery domestic orders in 2-5 business days and international orders in 4-7 business days to regular pincodes. It may take up to 10-12 business days to deliver products to remote locations.

 

  1. How can I buy from SATVIKSTORE.IN?

SATVIKSTORE.IN: only takes online orders through its website. We do not take any order on phone or via email. If you are having any problem placing an order, you can call our customer Support Team Monday to Sunday between 9 am to 7 pm and we'll help you place the order. Alternatively, you can write to us at support@genieland.in anytime and we'll get back to you within 24 working hours.

  1. Do you gift wrap or provide packaging options?

We are providing a gift wrap option. Also, we are provided an option to add a gift box at a nominal charge (the option is available in the Checkout Page). We currently have over 100 designs of gift boxes in various sizes and shapes to suit different occasions & gift items.

  1. Do you provide a Cash on Delivery (COD) option?

Yes, we provide COD option.

  1. WHAT KIND OF PAYMENT METHOD DOES SATVIKSTORE.IN ACCEPT?

We provides a wide variety of payment options ranging from cards to wallets. Below is a complete list of payment options that you can use :

  • Credit cards: We accept all credit cards including Visa, Master, Maestro & American Express. We also accept all domestic & international credit cards
  • Debit cards:We accept all debit cards including Visa, Master & Maestro. We also accept all domestic & international debit cards
  • Internet banking:We accept net banking payments for all domestic accounts. We do not have net banking facility for international accounts
  • Wallets:We are continuously adding more & more wallets as payment options to help our customers. We accept payments through all major wallets including PayTM, SBI Buddy, & Mobikwik
  • PayPal: We also accept payment through PayPal

If you face any payment related issues, please immediately call our customer care at +91 9861743000 Monday to Saturday between 10 am to 6 pm.

  1. What Kind of Payment options are available on SATVIKSTORE.IN

We have Below payment option integrated on our website for smooth and secure transaction. (NetBanking/Wallets/UPI/Credit Cards/Debit Cards/PAypal (International)

  1. Can I replace an Item?

For broken, damaged or wrong products, you can ask for a replacement, which will take 3 – 5 days to be re-delivered at the recipient's address.

  1. How Long Product delivered to us.

Usually any product take 2 to 3 days delivery in india but if the address belongs to any Remote area in that case it will take 5 to 7 days to deliver the Products.

  1. How do I track my order

You can track your order either using the Order History link.

  1. Can I cancel my order.

Order with personalized/customized products. won't be cancelled once it is processed. Your order with standard products can be cancelled if it has not already been dispatched. We usually process all orders within a couple of hours of it being placed, and dispatch on the same day. So, in case you would like to cancel the order, please get in touch with us at the earliest.

  1. How long does it take to process my cancellation?

Order cancellation is initiated instantly but it takes 4-5 working days for the amount to reflect in the bank account.